Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinnaye.shop.

Our approach at The Ordinary to delivery area
This delivery area section covers orders and visits through theordinnaye.shop for The Ordinary. Orders can be shipped only to addresses within the United States. Standard shipping is free.

The Ordinary: processing and transit
For purchases made through theordinnaye.shop, The Ordinary applies the following guidance on processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

tracking and addresses at The Ordinary
For The Ordinary customers at theordinnaye.shop, this section explains tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles delivery issues
Customers using theordinnaye.shop can rely on the following The Ordinary guidance about delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinnaye.shop or 9712392681. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

The Ordinary: returns after delivery
Customers using theordinnaye.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnaye.shop
Phone: 9712392681
Physical address: 345 N Central Ave, Phoenix, Arizona, 85004, United States