FAQ
Frequently Asked Questions
Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinnaye.shop.
return shipping at The Ordinary
This return shipping section covers orders and visits through theordinnaye.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
contact options at The Ordinary
The following contact options guidance applies to the The Ordinary storefront at theordinnaye.shop. How can I contact you?
Email Support@Theordinnaye.shop, call 9712392681, or write to 345 N Central Ave, Phoenix, Arizona, 85004, United States.
How The Ordinary handles delivery timing
The Ordinary publishes this delivery timing guidance for customers using theordinnaye.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
Details from The Ordinary on tracking
The Ordinary publishes this tracking guidance for customers using theordinnaye.shop. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.
payment methods at The Ordinary
For purchases made through theordinnaye.shop, The Ordinary applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
Our approach at The Ordinary to refund timing
For The Ordinary customers at theordinnaye.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
How The Ordinary handles shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinnaye.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.
The Ordinary: products
For purchases made through theordinnaye.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.
What The Ordinary customers should know about returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinnaye.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnaye.shop
Phone: 9712392681
Physical address: 345 N Central Ave, Phoenix, Arizona, 85004, United States