Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinnaye.shop.

What The Ordinary customers should know about refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinnaye.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from The Ordinary on starting a request
For purchases made through theordinnaye.shop, The Ordinary applies the following guidance on starting a request. When requesting a return or exchange, contact us at Support@Theordinnaye.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from The Ordinary on order problems
This order problems section covers orders and visits through theordinnaye.shop for The Ordinary. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What The Ordinary customers should know about eligibility
This eligibility section covers orders and visits through theordinnaye.shop for The Ordinary. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about exceptions
For The Ordinary customers at theordinnaye.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to condition of returns
For The Ordinary customers at theordinnaye.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

support at The Ordinary
For The Ordinary customers at theordinnaye.shop, this section explains support. For return or exchange assistance, contact Support@Theordinnaye.shop or 9712392681.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnaye.shop
Phone: 9712392681
Physical address: 345 N Central Ave, Phoenix, Arizona, 85004, United States